Privacy Policy
Your privacy is important to us. This Privacy Policy explains how CleanPerfect Services Ltd collects, uses, and protects your personal information when you visit our website and use our services.
Information We Collect
Personal Information
When you use our services or visit our website, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address when you fill out forms or contact us directly
- Service Preferences: Information about your cleaning preferences, property details, and service requirements
- Communication Records: Records of our communications, including emails, phone calls, and chat messages
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and referring websites
- Location Data: General geographic location based on your IP address
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
To provide, maintain, and improve our cleaning services, schedule appointments, and process payments.
Communication
To respond to your inquiries, send service confirmations, and provide customer support.
Marketing
To send promotional materials, special offers, and service updates (with your consent).
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our terms of service.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our website and services
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for specific sharing purposes
Data Security and Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Security Measures We Implement:
- SSL encryption for data transmission
- Secure servers and databases with access controls
- Regular security audits and updates
- Employee training on data protection practices
- Limited access to personal information on a need-to-know basis
- Secure payment processing through certified third-party providers
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request access to your personal data and receive a copy in a portable format.
Correction and Updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal requirements.
Opt-out
Unsubscribe from marketing communications at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Help us understand how visitors use our site | 2 years |
| Marketing Cookies | Used to deliver relevant advertisements | 1 year |
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
Third-Party Services
We use third-party services that may collect information about your visits to this and other websites:
- Google Analytics: For website traffic analysis and user behavior tracking
- Payment Processors: For secure payment processing (Stripe, PayPal)
- Email Services: For sending newsletters and service communications
- Customer Support Tools: For live chat and support ticket systems
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
CleanPerfect Services Ltd
78 York Street, London W1H 1DP
United Kingdom
Phone: +44 20 3988 7766
Email: [email protected]
Business Hours
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 14:00
Sunday: Closed
Data Protection Officer
For specific privacy concerns or to exercise your rights, you can also contact our Data Protection Officer directly at [email protected].
Your Privacy Rights Summary
You have the right to:
- Know what personal data we collect about you
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your personal data
- Request data portability
- Withdraw consent where processing is based on consent
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests
Processing necessary for our legitimate interests, except where overridden by your interests or fundamental rights.
Legal Obligations
Processing necessary for compliance with legal obligations to which we are subject.
Consent
Processing based on your freely given consent for specific purposes, such as marketing communications.
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.
Last Updated: December 2024