Terms of Service
Please read these terms and conditions carefully before using our services
Last Updated
Effective Date: January 1, 2024
These Terms of Service ("Terms") govern your use of the CleanPerfect website and services operated by CleanPerfect Services Ltd. By accessing or using our service, you agree to be bound by these Terms.
Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Use License
Permission is granted to temporarily download one copy of the materials on CleanPerfect's website for personal, non-commercial transitory viewing only.
Service Description
CleanPerfect Services Ltd provides professional cleaning services to residential and commercial clients. Our services include but are not limited to:
Residential Cleaning
Regular housekeeping, deep cleaning, move-in/move-out services
Commercial Cleaning
Office cleaning, retail spaces, healthcare facilities
Specialized Services
Carpet cleaning, window cleaning, post-construction cleanup
Eco-Friendly Options
Green cleaning products and sustainable practices
Flexible Scheduling
One-time, weekly, bi-weekly, and monthly service options
Quality Guarantee
100% satisfaction guarantee with free re-cleaning
User Responsibilities
When using our services, you agree to:
Provide Accurate Information
Ensure all information provided during booking is accurate and complete
Ensure Safe Access
Provide safe and reasonable access to the cleaning areas
Secure Valuables
Remove or secure valuable items, documents, and personal belongings
Communicate Special Requirements
Inform us of any special cleaning instructions or areas requiring extra attention
Payment Terms
Accepted Payment Methods
- Credit and debit cards
- Bank transfers
- Cash payments
- Digital payment platforms
Payment Schedule
One-Time Services
Payment due upon completion of service
Recurring Services
Monthly billing in advance
Commercial Contracts
Net 30 days from invoice date
Cancellation and Refund Policy
Cancellation Notice
We require at least 24 hours notice for cancellations. Cancellations made with less than 24 hours notice may incur a cancellation fee of 50% of the scheduled service cost.
Rescheduling
Services can be rescheduled at no additional cost if at least 24 hours notice is provided. We will work with you to find an alternative appointment time.
Refund Policy
Full refunds are available under the following circumstances:
- Service not performed as scheduled
- Quality concerns reported within 24 hours
- Duplicate charges or billing errors
Privacy and Data Protection
We are committed to protecting your privacy and personal information. Our data handling practices comply with applicable privacy laws and regulations.
Information We Collect
- Contact information (name, email, phone)
- Property address and access details
- Service preferences and special instructions
- Payment and billing information
How We Use Your Information
- To provide and schedule cleaning services
- To process payments and maintain records
- To communicate about your services
- To improve our services and customer experience
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and only accessible by authorized personnel.
Limitation of Liability
Service Guarantee
While we strive for excellence in all our services, CleanPerfect Services Ltd's liability is limited to the value of the service provided. We maintain comprehensive insurance coverage for your protection.
What's Covered
- • Damage caused by our negligence
- • Loss of or damage to personal property
- • Injury to our employees on your property
- • Re-cleaning if service doesn't meet standards
What's Not Covered
- • Pre-existing damage or wear
- • Damage to items not properly secured
- • Accidental damage to fragile items
- • Indirect or consequential damages
Governing Law and Disputes
Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the UK courts.
Step 1: Direct Communication
Contact us directly to resolve any concerns
Step 2: Formal Mediation
Seek mediation through a neutral third party
Step 3: Legal Resolution
Pursue resolution through UK courts if necessary
Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any updates.
Notification of Changes
Significant changes to these terms will be communicated to you via email or prominent notice on our website. Continued use of our services after such modifications constitutes acceptance of the updated terms.
Contact Information
If you have any questions about these Terms of Service, please don't hesitate to contact us. We're here to help and ensure you have a positive experience with CleanPerfect.
Our Address
78 York Street
London W1H 1DP
United Kingdom
Business Hours
Monday - Friday
08:00 - 18:00
Saturday
09:00 - 14:00